POLICIES AND PROCEDURES
Mobile Pet Styling Policies and Procedures
Shear Luxury Pet Spa strives to provide all our clients with the utmost care. We are a highly professional small business that takes pride in our work. Policies are to ensure outstanding, efficient, and quality services for you and your pet. Please be sure to read the policies and procedures, as all clients are required to sign this Agreement prior to services being performed. Should you have any questions or concerns regarding this Agreement, please call or text.
(806) 640-3647.
Pre-Booked Annual Grooming Service
All clients are required to maintain a monthly, pre-booked schedule. Several times a year, your pets' appointments could be 5 to 6 weeks apart due to holidays, vacations, and scheduled times off. We respect your time and ask that clients do the same. Appointments are scheduled by route, and your appointment times are approximate. Please be available thirty minutes prior to, as well as thirty minutes after, your scheduled appointment time. We strive for punctuality; however, due to the nature of our business conditions, we may be unable to keep your appointment. We will notify you immediately of any changes.
Cancellation/ Reschedule Policy
Should you need to cancel your appointment, a 48-hour notice is required? Failure to give less than 48 hours notice will result in a fee of 100% of your normal grooming fee.
Clients who habitually cancel their appointments without rescheduling will be terminated.
Shear Luxury Pet Spa does not offer call-in services. Your appointment days and times are reserved just for you. If you cancel and do not reschedule your appointment, Shear Luxury Pet Spa, as well as your groomer (who works on commission only), will suffer an unrecoverable loss of income.
If you need to cancel and reschedule your appointment, we will do our absolute best to find you a new day and time within seven days of your original scheduled appointment. If there are no available appointment times or if you are going to be unavailable for more than seven days, you might need to wait until your next scheduled appointment.
PLEASE NOTE that altering an appointment does not affect your upcoming months as we operate on a route system, so the time between months can be shorter or longer depending on the change needed for that month.
We understand emergencies and life in general happens and will take those events into consideration on a case-by-case basis.
Payment is due at the time of services rendered. Payment can be made by cash, check, or credit card. All clients are required to have a card on file. We do not offer invoicing.
Please have your pet ready for grooming services upon arrival. The stylist will use a slip lead to secure your pet during the transition from your home to the mobile salon.
Latchkey clients, please provide a safe and accessible place for your pet. The stylist will not chase your pet around the house or yard. If the stylist cannot access your pet for any reason, services will be canceled, and a cancellation fee equal to your normal grooming fee will be charged.
Vaccinations, Health, and Behavior
It is the responsibility of the owner to provide a healthy, groomable pet. Unsatisfactory behavior will determine whether a pet is safe to provide services. Your stylist will determine this at your scheduled appointment. Please understand that an unmanageable pet can pose a danger to both the pet and the stylist. Your pet must be healthy and able to stand on its own during the grooming process. Medium and large dogs must be able to get into and out of the mobile salon without assistance. The stylist will not lift or carry dogs over 30 lbs.
The law requires your pet to be current on rabies vaccinations. It is your responsibility to provide current documentation of vaccination. Injuries resulting from bites are reported to Amarillo Animal Welfare and Management. Owners of the pet will be responsible for payment of services, all bills incurred, and medical treatment for any employee of Shear Luxury Mobile Pet Spa who is injured. This will be in accordance with Texas state law.
I authorize Shear Luxury Mobile Pet Styling to act as my agent if emergency veterinarian services, boarding, care taking, or transportation are necessary, and I agree to pay all costs incurred.
Pet Skin and Coat Health
Owners are responsible for keeping their pets flea and tick-free. If we notice parasites that require treatment, the pet is treated with an all-natural flea and/or tick treatment, and additional fees will apply. You will be informed if parasites are found so you can treat your environment as needed.
If your pet is matted, every effort will be made to protect its skin while removing the hair. The skin can become sensitive and incur clipper marks, abrasions, cuts, rashes, nicks, itchiness, or redness where the matting is severe. In some cases, the entire skin can become sensitive due to the shock of removing severely matted hair. Removal of the hair that grows into the ear canal may cause irritation and reveal underlying infections that may cause you to seek veterinarian care. Matting removed from the leather area of the ears can cause hematomas (swelling from blood pooling at a site), usually on the edges of the ears. You agree not to hold Shear Luxury Mobile Pet Styling responsible for any problems resulting from the grooming service for your matted pet.
By signing, I agree that I have read and understand the Policies and Procedures Agreement presented to me by Shear Luxury Mobile Pet Styling. I have read and understand my obligations as a pet owner seeking services with Shear Luxury Mobile Pet Styling, and will adhere to such an Agreement for as long as grooming services are offered to me by Shear Luxury Mobile Pet Styling.
Shear Luxury Mobile Pet Styling reserves the right to refuse service or terminate this Agreement at any time.
